SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Inspire Buy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Ordered 2 pcs.-came the parcel to Ukraine in less than 2 weeks. Now on the toilet steel it is interesting to sit under common colors.
really nice product . i love it
It's been about a month. Let's see how much is enough, and so far it works.
Cool thing. But when the daytime light is off, it lights up and spend the battery. The light sensor is interesting adjustable at it, sensitivity!??
The item works as described by the store.. I'm sure I am going to buy more after COVID cos it took a while to get to my country due to lockdown.
A good night light, the light in the bathroom does not need to be turned on. Not the first time I order myself and friends. Recommend.
goods ordered June 1, 2020 arrived June 19, 2020. As described. Efficient. I recommend the product and store. Thank you.
Cool thing. The daughter really liked it. Delivery within a month. Norms.
Received the goods, went for a long time apparently due to the pandemic, has not used yet, I use and write down in detail
The product was received without external damage, everything is normal, I recommend the store.
Product compatible with description, works. Included no battery.
Thanks for the Wonderful Lamp, everything works, looks great) delivery very fast)
The sensitivity of the sensor is not worth nothing. The devi touch to turn on. Disappointed.
It took so much even before it arrived but called geinig
It's interesting. Works on the move.
Thank you. It's okay. Minus that works both day and night
Great product and subject to store's description.
It came fast. Everything matches the description. The material is quality.
Great. It is perfect. My daughter love it. I recommend the store.
Everything works, good quality plastic, to buy recommend. Three AAA batteries to buy separately. Delivery at the moment of the Crown on time.
Excellent packaging, just nothing will break on the way. About the device-it has two sensors-light and movement (this in case you check, then do it in the dark). Powered by three AAA batteries (not included). There is even an introduction, although everything is intuitive. Everything works as it should, again bought to play, the last similar lamp served a little more than a year. Recommend!
Great product, recommended store ++++++
The horny gadget took one then another, understands the day night brightly burns different colors can but the blue is more beautiful than anything. Extinguished the light, the baby easily sees just the fun, I advise
Very cool piece, has a motion sensor, and only shines in the dark, when the light does not work, recommend
the item came after the end of the protection period. I already canceled the discussion. The device is really great. works in three brightness modes. You can set many colors. it can change every few seconds or you can set a fixed color. turns off when exposed to light. I heartily recommend